Frequently

Asked Questions

Everything you need to know about our professional organizing services

What is a Professional Organizer in Chronic Disorganization?

I love to create Livable Spaces! As a Certified Professional Organizer in Chronic Disorganization®, I enjoy working with people who are challenged and overwhelmed by the idea of organizing their stuff. I help people declutter, sort, and create space for a better quality of life. By organizing this way, we establish lasting habits so not only do their spaces become livable, but they're also able to experience new social connections, live a healthier life, feel worthy, balance their finances, and make the most of their time -- aka the SHiFT™. As we work together to address those areas, I see a SHiFT™ in their perspective ---and that's a win-win!

 

I co-created SHiFT™, an integrated and non-judgmental organizing approach, to help clients organize their physical environment and other areas of their lives most impacted by chronic disorganization: Social connections, Health, I am deserving, Finances, and Time. Feel the SHiFT™ today.

Have you completed training?

Yes, I am proud to say! I'm a member of the Institute of Challenging Disorganization (ICD®), where I earned my certification as a Certified Professional Organizer in Chronic Disorganization® (CPO-CD®), with specialties in Chronic Disorganization (CD), Hoarding Disorder, ADHD, and the Aging.  I have spent 20 months of intensive education to learn my certification. In addition, I belong to the National Association of Productivity and Organizing Professionals (NAPO®), with specialties in Residential Organizing and Workplace Productivity.

 

Should I be there when you come, or do you work on your own?

We work 100% alongside you, the client.  It’s essential that we work together.  Without you, we wouldn’t know what’s important and what isn’t. In addition, we can talk about organizing strategies, ideas, and skills that you can use to keep your space in a way that brings you happiness.

Do you offer a free initial consultation?

Yes, we offer a  30-minute phone, FaceTime, or Zoom consultation.  In that call, we’ll decide together if we can help you meet your goals and bring your vision to life. During our call we will ask you questions about your goals, vision, needs, wants, assumptions, etc.

Do you work with people who hoard?

Yes, definitely!  As defined by the Institute for Challenging Disorganization (ICD), they provide The Clutter–Hoarding Scale™, which is an assessment measurement tool, to give professional organizers definitive parameters related to health and safety. As a professional organizer, Level IV is the highest level to which I give consideration.  The levels in the scale are progressive, with Level I as the lowest and Level V the highest.

How much time is it going to take?

No one home or business is like another.  Once we assess your needs, we can only estimate how much time we’ll need – and we're not always spot on! Organizing is a process or a journey, and no two people process the same way or at the same speed.

Can we keep this shhh? I’m a little embarrassed. 

Yes, confidentiality is an absolute must to us. My professional background is in Human Resources, so our philosophy at Livable Spaces, we are very accustomed to working with very sensitive information.  We are active members and subscribe to the ICD code of ethics and the National Association of Professional Organizers (NAPO), and the International Coach Federation code of ethics.

Can you provide me with a written Service Agreement?

Yes, before we start your project, you will receive a Google Form that spells out the policies, photo release, etc.  The form is submitted digitally, via Google Form.  

What is your cancellation policy?

When we book your sessions, we are holding space on our calendar that is no longer available to our other clients. In order to be respectful of your fellow clients, please call us as soon as you know you will not be able to make your session.

 

If cancellation is necessary, we require that you call/text/email at least 48 hours (preferably 72 hours) in advance. Sessions are in high demand, and your advanced notice will allow another client access to that session time. 

 

Any cancellation or reschedule made in less than 48 hours will result in a cancellation fee. The amount of the fee will be equal to 25% of the reserved session.

What are your payment terms?

All packages are paid in advance of services and are non-refundable, non-transferable, and non-exchangeable. Package hours not used within 6 months of purchase will expire. We use VENMO, PayPal (using the "Friends and Family" option only), or checks.

 

Do you charge a travel fee? 

A travel fee will be added for time over 30 minutes from our office located in Concord, CA, plus any applicable tolls & parking. 

Can you provide references?

Keep in mind that many of our clients desire confidentiality---you may want the same. With that said, we will reach out to current clients to see if they are willing to speak to you.  Note:  You can read my testimonials if that is helpful.  

COVID-19 Considerations

Yes, we are FULLY vaccinated and we hope you are too!  We strongly believe that organizing is essential; however, you may not feel comfortable having someone in your home. If that's the case for you, please consider Virtual Organizing.  

Ready to get organized?

Schedule a free consultation with me today!

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As a Certified Professional Organizer in Chronic Disorganization® (CPO-CD®), I am uniquely qualified with the knowledge and experience to help you with chronic disorganization, hoarding disorder, aging, or ADHD issues.